Why was my payment declined?
For security purposes, your billing address must match the address your bank has on file for your card. Please contact customer service if you need more details or assistance placing your order.
All articles
Payments & Billing
Payment methods, buy now pay later, billing & more.
Do you price match or offer price adjustments?
Generally, no, but feel free to contact us to inquire about price matching. We will attempt to accommodate your request based on current pricing conditions. However, please note that we do not offer price adjustments on previous purchases.
Do you charge sales tax?
All purchases are subject to the applicable sales tax, including shipping fees. If the shipping address is in a province or territory different from your billing address, the sales tax will be based on the shipping location.
I placed an order with Sezzle. When do installments start?
Sezzle will begin processing the installments as soon as the order is placed. If you have any more questions about Sezzle transactions, please visit their Help Center.
Does my billing address need to match the one associated with my credit card?
Yes, your billing address must match the address on your credit card statement exactly for credit card verification. However, you can choose any shipping address within Canada.